Darkfall Unholy Wars:Recovering old account?

Hello, just looking for some suggestions how to restore an old account.

I quit playing around 2011, I had 2 separate Darkfall Unholy Wars gold game accounts on two e-mails. Via the recover password, it says username/e-mail does not exist. Have inactive accounts been deleted?

The only support alternative on the main page leads to a assistance forum that demands login. I developed a brand new account, although nonetheless can not log-in. No concept the best way to make a support ticket as is.

I don't mind paying the 29.95, just figure since I used to own two accounts I could save a number of income. Does the pre-order get instant beta access (as mentioned) or is it vet accounts only (as mentioned elsewhere)?

Thanks,
Looking forward to round 2